From the very beginning, we knew we wanted the latest version of Nashville.gov to have a new and fresh approach. That began with the idea of moving from an information-based design to a service-based one.
Unlike your favorite social media or community site, Nashville.gov probably isn’t something you idly browse in your spare time. Our website visitors typically have a specific goal in mind when they arrive. They know exactly what they want to accomplish, but they might not know what department or person within Metro Government handles that task.
This “I want to…” approach is what led Metro to create hubNashville, and it’s also helped us design a new Nashville.gov that meets the needs of all its users. Our goal is to help you find what you want more easily, accomplish it quickly, and get on with your day.
All the information about departments and services that you have become accustomed to will still have a home on Nashville.gov, and will still be easy for you to browse if you need it. But we’re putting services front-and-center based on what hundreds of folks told us they wanted to see, and what we felt was right. The home page of our site will always contain links to the most popular and relevant services of the day, and this list will change over time as we discover more about the way you use the site.
This service-oriented approach extends beyond the home page as well. When you visit a department or program page, you’ll be greeted with a list of the services that are most likely to be sought out by visitors to that site section. Over time, this service-first design will grow and evolve based on what we observe our visitors doing and what you tell us.
We hope that you find this new approach to our website useful and refreshing. You can help us by letting us know what you think. Spend some time browsing the Preview site and then take our very quick Nashville.gov Preview Feedback Survey to share your thoughts.