Nashville.gov has taken many forms over the years, but our web team has always been focused on creating the best experience for residents, visitors, and anyone doing business with Metro. The latest version of the website, which you’re seeing a preview of right now, is no exception.
A project as big as rebuilding Nashville.gov from the ground up requires a long roadmap, many moving pieces, and plenty of feedback and help from users like you. Here’s a brief overview of the process so far.
- The idea for a new version of our website began with in-depth research to understand what a modern government website looks like and how it can work best for its users. This involved looking at industry standards and best-practices, evaluating our needs as a city, and developing rigorous technical and design requirements that would result in a user-focused website that works for everyone.
- These requirements were assembled into a request for proposal (RFP) document and a call out to the country’s top agencies well-versed in creating useful government experiences. After an extensive search and evaluation process, Metro’s Information Technology Services department selected a vendor to help us make our ambitious vision a reality.
- Through focus groups, surveys, and interviews inside and outside Metro government, our vendor and the Metro web team gathered detailed feedback about what works for users and what they would like to see improve. This process involved contact with hundreds of individuals, businesses, neighborhood groups, and community organizations from 45 different ZIP Codes.
- Our in-depth feedback process left us with several key takeaways that reinforced our research-based ideas and gave us a strong path forward. Over the course of several months, our teams worked with the website vendor to refine sketches, concepts, mockups, and eventually working prototypes into an “alpha,” or Preview version, that you see now.
From the spark of an idea to a real, working website, this process has taken many months and tons of hard work from dozens of talented folks. Now, we’re finally nearing the finish line.
Over the next few months, we will collect feedback about this limited Preview version of Nashville.gov and observe how people use it in real-life scenarios in order to make final tweaks to its design and functionality. During this time, we will continue building out additional sections of the site, migrating existing content, and making sure everything is just right for a full launch in early 2020.
We couldn’t have done any of this without the incredible feedback we’ve received from you, the users of Nashville.gov. If you want to help us on our final sprint to the launch of a brand-new website, spend some time browsing the Preview site and then take our very quick Nashville.gov Preview Feedback Survey to tell us what you think.